Customer Service

Thank you for visiting UH Press’s website. We have added new search features and a site map to provide you with easier access to information about our books, journals, and sales and distribution services. You may also read our Frequently Asked Questions page to find the answer to your question online.

However, if you’re unable to find what you’re looking for on our site, or if you need assistance with your order, please call us toll-free at 1-888-UH-PRESS (North America only) or click here to Contact Us. We will ask for your full name, email, phone number, and a brief description of the nature of your inquiry.

For order inquiries, please have your product number, payment method, order number, and/or receipt ready.

BUSINESS HOURS and information

8 am – 4 pm Monday-Friday (Hawai’i Standard Time)
Closed Saturdays, Sundays, and Hawai’i State Holidays
Mailing Address: 2840 Kolowalu Street | Honolulu, HI 96822 USA
Phone: 1-808-956-8255 | Fax: 1-800-650-7811
E-mail: uhpbooks@hawaii.edu

ONLINE ORDERS

UH Press utilizes the United States Postal Service (USPS) for sending customers orders within a timely fashion. Please allow 3 business days to process your order. Estimate shipping times and costs vary. Please use the shopping cart to calculate shipping costs.

Online orders must be prepaid with VISA, Mastercard, or Discover. We’re sorry, but the University of Hawai‘i does not accept American Express.

Customers ordering items to be sent to University of Hawai’i offices or dormitories may inquire about cheaper delivery options via Campus Mail. Contact us prior to placing your order.

If you need to cancel or change your order, please contact us within 24 hours. A small processing fee may apply.

Click here to view our Press Policies.

Click here for more information about our Journals Subscriptions.

MAIL ORDERS

Please click here to complete a Mail Order Form. Mail orders must include payment by money order or check. We do not accept cash payments.


FOR BOOKSELLERS

Please visit our Sales and Distribution page for general information about our distribution program.

Please also review our Bookseller Returns Policy (updated July 1, 2017)

FOR UH PRESS VENDORS

Purchase Orders

Purchase orders are processed by Customer Service. Please allow 30 days from receipt of your invoice for payment. Checks are mailed to the address on your invoice. If you are missing a payment, have an edit to your invoice, or have changed addresses, please direct your email to Customer Service. Click here to Contact Us.*

Invoices for book production services should be addressed to the care of the Editorial, Design, and Production office; invoices for journals production services should be addressed to the care of the Journals Department.

Prospective Clients

Queries for new business should be accompanied by a digital portfolio and addressed to the Production Manager. Click here to Contact Us.*

View our Employment Opportunities page for more details.

Hawai‘i Compliance

All new University of Hawai‘i vendors approved for services costing $2,500 or more must receive a Certificate of Compliance from the State of Hawai‘i.

Click here to learn more about Hawai‘i Compliance.

*All journals business inquiries may be addressed to the Journals Manager.

FOR UH PRESS AUTHORS

Please see our Author Guidelines page for book proposals and general information about what we publish.

Royalty Checks

Royalty Checks are processed by Customer Service. Please allow 4-8 weeks for us to process your check from the time your royalty statement is received. Checks are mailed to the address on your most recent contract. If you are missing a check or have changed addresses, please direct your email to Customer Service. Click here to Contact Us.

Author Discounts

Please refer to the language on your UH Press contract for more details. If you need assistance setting up your author profile on our website, please address your email to Customer Service. Click here to Contact Us. Please withhold your order until you’ve received confirmation from us that your account is activated.