Press Policies

PRIVACY POLICIES

Customers: The University of Hawai‘i Press respects the privacy of visitors to our online storefront. We collect no information about you except what you personally supply by filling out forms to make purchases or to sign up for email notifications.

All credit card information is handled by certified secure servers that encrypt transmissions to and from customers. We do not make information you’ve provided on this website available to third parties for any reason other than to fulfill your online order.

Email subscribers: We send online customers automatic email notifications related to their online order fulfillment or order status. These are customer service functions of our website that may not be disabled, and we encourage customers to keep a copy of their emailed receipt for reference.

Visitors to our website may also subscribe to our mailing list to receive UH Press news and updates. We do not share our mailing list with other companies for any reason. If you wish to unsubscribe from our mailing list, please click here to update your subscription preferences.

Authors and Editors: We respect the privacy of our authors and editors by not sharing their personal contact information without receiving their permission to do so. If you wish to contact an author or editor, please address an email with the nature of your request to our Marketing Department. Click here to Contact Us.


CREDIT CARD AND PAYMENT POLICIES

We only accept VISA, MasterCard, and Discover credit cards for online payment. We’re sorry, but the University of Hawai’i System does not accept American Express. Your online order will not be processed without credit card authorization. Prepayment is required for shipping.

We do not accept cash payments by mail. For mail orders, please send us a U.S. money order or check with a completed Mail Order Form and allow 4 weeks for processing.


RETURN AND EXCHANGE POLICIES*

For Individual Customers

Books and other retail items purchased from this website may be returned within 14 days of purchase with original receipt.

Original receipt is required for all refunds and exchanges, and merchandise must be in original condition (including shrink-wrapped items and digital access codes). Please provide your order number and notify Customer Service prior to returning any merchandise. Damaged merchandise must be reported within 7 days of receipt. Click here to Contact Us.

Journals: All subscriptions and single-issue journal purchases are final. Please click here for more information about Journals Subscriptions.

*Refunds and exchanges apply to saleable merchandise purchased directly from UH Press. We will not be held responsible for UH Press merchandise purchased from third party bookstores or websites. UH Press promotional items have no cash or exchange value.

For booksellers

Booksellers must request permission to return books, tapes, maps, etc. in writing via mail, fax, or email. Upon approval, a written return authorization from the University of Hawai‘i Press (UH Press) will be sent to the Bookseller.

Returns are accepted only for items ordered directly from UH Press, and must be in clean and re-saleable condition. Out-of-print titles and books that are no longer distributed by UH Press are not eligible for return.

Bookseller’s return request must include the following information:

  • Correct invoice number(s) or invoice copy
  • Return reference number

Please include a copy of the return authorization with your returns. Books must be packaged properly to prevent damage while in-transit. No credit will be given for books with price-stickers, water damage, marks, or other shelf-worn damage.

Booksellers must report shortages or damaged books within 30 days (domestic) or 90 days (international) to receive full credit. When reporting a shortage, please indicate the number of copies shorted; replacement copies will be shipped. Reports received after 30 days (domestic) or 90 days (international) may be subject to a late processing fee equal to 30% of the publisher’s retail value.


SHIPPING POLICIES

Books: All book orders are shipped within 3 business days via the US Postal Service or similar service.*

Orders shipped to the United States and U.S. Territories are sent via either USPS Media Mail (delivery: 5-9 business days) or USPS Priority Mail (delivery: 3-5 business days). International orders are shipped via International Airmail (delivery: 1-3 weeks). Telephone number is required for international and expedited orders.

Please visit our Customer Service page for more details on shipping costs.

Journals: Please click here for more information about Journals Subscriptions.

*Print-on-demand books may take an extra 5 days handling for printing and binding.


RIGHTS AND PERMISSIONS POLICIES

Before contacting us for permission to use material from our publications, please first verify that rights to the material do indeed belong to the University of Hawai‘i Press (the notes, acknowledgement section, captions, or copyright page may contain credit information pointing to a copyright holder elsewhere). If the material is credited to a source other than the University of Hawai‘i Press, please address your request there. We cannot grant permission over the telephone and ask that you allow us 2-4 weeks to process your request. Please click here for more Rights and Permissions Guidelines.

TRANSLATION RIGHTS POLICY

UH Press is happy to consider requests for translation rights. Generally, we are not able to grant rights to individual translators, and require that translators find a publisher before we can enter into a license agreement. If you are a publisher interested in translation rights, please fill out our Translation Rights Requests Form


EXAMINATION COPY POLICY

Instructors may request up to three UH Press titles each term. Please mail or fax your request on your department letterhead specifying the title of your course, your expected enrollment, and the semester or quarter in which the course will be offered. A shipping & handling payment of $7.00 per copy for books with a retail price of $35.00 or less is required. Outside the U.S., this fee is $15.00 per copy. Examination copies priced at more than $35.00 are available at a 20% discount off the retail price and include free shipping worldwide. All examination copies are nonreturnable and are mailed via USPS Media Mail. All fees may be paid by VISA, MasterCard, check, or money order.

Requests must be accompanied by an e-mail address.

Please send examination copy requests to:

University of Hawai‘i Press
Attn: Examination Copies
2840 Kolowalu Street
Honolulu, Hawai‘i 96822
Fax to: 808-988-6052


DESK COPY POLICY

After a UH Press title has been adopted for course use and we receive your bookstore order for 10 or more copies, a complimentary desk copy is available. Requests must be submitted on departmental letterhead or on a standard AAP, NACS, or similar form and include the author, book title, course name and number, course term, date classes start, estimated enrollment, and the name and phone number of the bookstore that has placed the order. The name of the instructor, address, and contact information should be clearly stated. If the instructor has received an examination copy, this copy shall serve as their desk copy. An instructor may request a replacement desk copy once every two years. To expedite approval, please enclose a copy of your department’s order to your campus bookstore. Please note that orders of used copies do not qualify toward approval of a desk copy. All desk copies are sent via USPS Media Mail.

Requests must be accompanied by an e-mail address.

Please send desk copy requests to:

University of Hawai‘i Press
Attn: Desk Copies
2840 Kolowalu Street
Honolulu, Hawai‘i 96822
Fax to: 808-988-6052


DONATION REQUEST POLICY

The University of Hawai‘i Press will consider donation requests from organizations that contribute to the dissemination of scholarship, promote academic freedom, support student advancement, and/or benefit Hawaiian ways of learning.

Please provide the following information on official letterhead with your request:

  •      A brief description of the organization and its mission or purpose
  •      If the donation is for an event, please provide the event name, date, intended audience, and estimated attendance
  •      The ISBN of the book(s) requested for donation, or a brief description and estimated quantity of items requested
  •      Details about how a UH Press donation will be recognized by the organization
  •      The contact information for the person in charge of collecting the donation
  •      The date the donation needs to be received, or any other deadlines

Donation requests require administrative approval, which may take 4-8 weeks for processing. Please allow sufficient time to process your donation request.

Requests must be on official letterhead and accompanied by an e-mail address.

Please send donation requests to:

University of Hawai‘i Press
Attn: Administration
2840 Kolowalu Street
Honolulu, Hawai‘i 96822
Fax to: 808-988-6052


ENVIRONMENTAL RESPONSIBILITY POLICY

University of Hawai‘i Press is committed to environmentally responsible publishing. Whenever feasible, our books and journals are printed on chlorine-free paper, and we are moving toward the use of recycled papers with at least 30% post-consumer content. Our production and design staff employ strategies aimed at reducing paper consumption during book manufacture, and the entire Press participates in our university-wide recycling program.


EQUAL OPPORTUNITY/AFFIRMATIVE ACTION POLICY

The University of Hawai‘i Press is an Equal Opportunity/Affirmative Action Institution.


WEBSITE USAGE POLICY

Use of this website implies consent with the University of Hawai’i Usage Policy.

UH Press is not responsible for links to this website from outside parties.

If you are unable to find an item or information on this website, please address an email to Customer Service for further assistance. Click here to Contact Us.