Outsourceable Selves: An Ethnography of Call Center Work in a Global Economy of Signs and Selves
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292pp. October 2016
Outsourceable Selves: An Ethnography of Call Center Work in a Global Economy of Signs and Selves
Author: Fabros, Alinaya;
“This pioneering book is an empirically grounded, theoretically informed, and insightful ethnographic account of work regimes in call centers ... It is a sophisticated discussion of intricately connected work components constituting a ‘transnational service assembly line,’ the spaces for and expressions of resistance and reflexivity within a highly standardized and heavily regulated work environment, and the ‘outsourceable selves’ of agents, responding as unseen products of the global call center enterprise, to external imperatives.” —Maria Cynthia Rose Banzon-Bautista, University of the Philippines Diliman



Distributed for Ateneo de Manila University Press
Author: Fabros, Alinaya;



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